Support and Maintenance Services

Keep your software running smoothly with our all-inclusive support and maintenance services. From resolving bugs to upgrading and enhancing your software, we ensure it remains consistently up-to-date.

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Support and Maintenance

The perfect blend of design and technical expertise to keep your software up-to-date and performing at its absolute best – every single day!

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Quantitative outcomes
Qualiitative outcomes
guidance-based outcomes
value-based outcomes
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99.9% Uptime

We enhance software uptime through automated repair scripts, cutting mean time to repair (MTTR) by one third.

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25% Higher CRR

Our services provide 24/7 protection for your business, guarding against threats and enhancing customer retention rates.

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20% Less Spending

Gaining access to specialized expertise and tools, along with proactive monitoring and repairs, helps you avoid downtime, system failures, and expenses.

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Maximum ROI

Our intelligent support, monitoring, and maintenance services enable you to maximize software ROI and effortlessly adapt to new changes.

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More Productivity

Cutting costs on hardware upgrades and significant system repairs can free up resources for other business initiatives.

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Improved Security

Enhanced security and protection against potential threats foster trust among end users and strengthen brand reputation.

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Maintenance Strategy Development

Our consultants deliver strategic planning to guide you in choosing the right maintenance packs, updates, and patches that align with your business.

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Ongoing Support

Our team offers timely support for a smooth experience, ensuring that your applications are always up-to-date and fully operational.

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Proactive Monitoring

Our team employs advanced monitoring tools to assess system performance, identify anomalies, and offer optimization recommendations.

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70% less vulnerability

On average, data breaches cost companies $3.86 million annually. Streamlining maintenance minimizes data breaches and results in significant savings.

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Actionable Insights

Monitoring system performance metrics highlights areas that require optimization, resulting in enhanced efficiency and productivity for your clients.

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50% More Software Lifespan

Proactively addressing issues, threats, and bugs before they escalate can extend the lifespan of your software by up to 50%.

MiTechify Application Support and Maintenance Services

Serving 30+ industries since 2003,
On-premise and Remote Specialists,
Customized maintenance plans,
Guaranteed SLAs for Timely Support
24/7 (Phone, Chat, and Email) support

Available 24/7 to deploy hot-fixes

95% Client Satisfaction

5-Minute Response Time

7 Days for Minor Updates and Fixes

Application Maintenance and Support for Transforming Business

Our team is well-versed in the latest compliance requirements and offers support for audits, certifications, and assessments. With our 24/7 support, you can rest assured that your business IT assets are always steady, safe, and high-performing.

Stable, Reliable, and Bug-Free Apps – All the Time
Bug Fixes

Receive value-driven support to maintain your app’s health and performance.

Feature enhancements

Hire developers to add and implement new features or functionality to your app.

Security updates

Collaborate with certified experts to safeguard against the latest threats and vulnerabilities.

User Support

Provide your users with the help they need to ensure a positive user experience.

Our 4-Step Software Maintenance Cycle

Evaluation and Analysis

Identifying potential issues and areas that need improvement ensures optimal performance and smooth functioning of your system.

Planning and Preparation

For essential updates, bug fixes, security patches, and performance improvements to keep your system running smoothly and securely.

Implementation and Deployment

We implement planned changes, test the software for optimal performance and security, and deploy the updated version after testing is complete.

Ongoing Monitoring and Support

Ensuring the software stays optimal with regular checks, consistent monitoring, and timely updates for improved performance and security.

App Maintenance and Support Services

Our app maintenance and support services help your business software stay up-to-date, secure, and performing at its best. We provide a wide range of services.

Mobile App Maintenance

All the essentials to keep your app secure and efficient, ranging from feature enhancements and migration scripts to backend server adjustments and performance improvements.

Web App Maintenance

We focus on minor, incremental, and major improvements to ensure your web applications remain stable, secure, and free of glitches. Our ongoing testing ensures high performance around the clock.

Performance Monitoring

We employ the newest testing frameworks and methods to detect and address performance bottlenecks. Enjoy optimal application performance that supports business continuity and fosters user loyalty.

Application Re-engineering

Our application re-engineering services assist businesses in updating their legacy applications. Our specialists ensure your applications are future-ready, providing you with a distinct competitive advantage.

Application Integration

Connect business applications with other systems to enhance efficiency and streamline operations. We specialize in integrating both custom and off-the-shelf applications, ensuring they function together.

Application Support

Ensure that your business applications are always operational. Receive 24/7 support with continuous monitoring to guarantee your applications remain accessible to your users at all times.

SLA-driven ApplicationSupport and Maintenance

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L0

We provide prompt responses to critical issues, perform basic troubleshooting and ticket creation, and offer proactive monitoring and alerting to ensure optimal performance.

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L1

We offer 24/7 availability for all applications, including troubleshooting and problem diagnosis, with escalation to higher tiers when necessary.

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L2

We provide advanced troubleshooting and issue resolution, conduct root cause analysis, and implement bug fixes and software upgrades.

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L3

We offer expert-level support for complex issues, application re-engineering and optimization, as well as security and compliance assistance.

ApplicationMaintenance Services

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Application Upgrade

We update existing modules to the latest versions with minimal disruption to business operations, conduct compatibility testing for smooth integration, enhance functionality and user experience, and reduce vulnerabilities and software errors.

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Application Security Management

We conduct regular vulnerability scanning and security audits, implement security best practices and protocols, provide protection against external threats and attacks, establish secure access controls and user management, and ensure data encryption and backup to prevent loss or theft.

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Application Performance Management

We offer real-time monitoring of application user experience, proactively identify and resolve issues, conduct regular performance tuning and optimization, provide scalable solutions to handle increased traffic and usage, and enhance overall user experience and satisfaction.

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Application Compliance Management

We ensure compliance with HIPAA, GDPR, and other standards through regular audits and assessments to identify non-compliance, implement necessary changes and updates to maintain compliance, conduct risk assessment and management to minimize potential legal and financial penalties, and build loyalty and trust among customers and stakeholders.

Our Pricing Plans

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Fixed Price

This service is ideal for specific maintenance or support needs and is based on the hours and resources utilized.

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Price Per Ticket

We offer on-demand maintenance and support services that are prompt and flexible, covering L0, L1, L2, and L3 levels.

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Monthly Basis

We provide ongoing maintenance and support services for a fixed monthly fee, making it ideal for customers who require frequent support or maintenance.

FrequentlyAsked Questions

Know more about our processes and how we work with the help of the following FAQs

Software maintenance and support is important because software can become outdated or vulnerable to security risks if not regularly maintained and updated. It also ensures that software continues to meet user needs and remains reliable and efficient.

There are different types of maintenance and support services available, including corrective maintenance, adaptive maintenance, perfective maintenance, and preventive maintenance.

Costs can vary depending on the software’s complexity, technology stack, the level of support required, and the frequency of updates and maintenance.

Response times depend primarily on the severity of the vulnerabilities and issues. DreamSoft4u offers guaranteed response times as part of its support plans.

Software maintenance experts recommend updating software at least once a year and to perform regular maintenance and updates.